Hi everyone, thank you for your replies. We're glad navigating the site is clear and simple, and we are looking at improving product descriptions.
Regarding PayPal, we will not be using it as a method of payment, as the service is not 100% reliable.
We do, however, have a "Skip Payment" option in our basket which allows users to place orders but not submit payment over the web, as we recognise that not everybody wishes to do this.
If this option is selected we have a team of customer service assistants on 0121 606 0472 who will happily take your credit card details over the phone or give you the details you require in order to send a cheque.
Thanks again for your responses so far, please keep them coming in.