CABLE HELL ------BE WARN

Have a installercoming wednesday eveing about 7pm to do installation(suppsoe to be here 1-6pm),harry thing up and changing second modem,ask me to wait till next day call to office activate  moden then he went......next day rang the phone he give me...then his manager have to call him back to changing again the modem....few minut later modem have be activate...give me CD then he gone....
This is the problem stated,load the CD it keep asking i have not ethernet card,my laptop is newly sony brand laptop,it have ethernet port on it....then try using the ethernet cable his give to me connect to laptop ,the laptop autusetup the i can surf the net......thought that is it i have my connection ....heard about autoreg.autoregister.net...went there register my virgin accout and set up email accout....click on the broadband button...cannot go any further..asking me to contact VM customer support..........
couple phone call to teahnical and customer support and ahlf day later could not go anyway....next day call to customer care  to complaning and threaten to cancelling the service .....have along chat with cencellation department...finally they admit VM didnot support window vista.....only vista basic....after all that installation..prepration and phone call telling me it did not compatible with my newly vista laptop...that make me so angry....ask the guy cancelling
straight away...and post my cancellation form first class!! good bye mr VM.
What the mass....totaling mass ..they should tell people before hand....lack of customer support and rubbish teahnical support..same old story again typical NTL/Telewest service....what on eather Virgin brand stick the name on it...it will demang the brand...thought the virgin take over it will be better...
did chat with the installer while he was here...he did say that company have avery bad  manegment...as well as he leaving company soon!not much good the company try to rebuild the business,but carry that leagacy of proble with them....recently in the newspaper ....more and more people moving out of VM to sky and ever have a wedsite to make a comment that on digital-spy.co.uk.....a lot of people looking for Richard Branson email adress...
So be warn to any reader want that broadband with VM....lucking me to get it out early...good luck to that existing customer....
if you the first time get the braodband service then you going to VM you will be dead lock...the installer did not tell you anything a part from that get the cable in side yourhome jod done he went....in the prochure the cleary say engineer come to install and after will answering any ? you ask...which it not in my case....
have to going net cafe to get wifi to write this letter....
cable helll
oliver

WTF? I must be the only person so far who has had virgin in and out and installed with one phone call!!

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Dave
Vista Ultimate 64 bit User!

Intel E8400@3.6ghz,
4gig Corsair pc6400 ram,
abit IP35 mobo, 650w xclio psu,
Nvidia 9600GT Sonic 512mb.

like a lot of other people when I got my Vista Computer, I just plugged in the ethernet cable for mine and my wife's computer and away we went no probs, I have had this modem since 2003, hardly ever have any trouble with it...

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INTEL® Core 2 Extreme QX6800 (4 X 2.93GHz) 1066MHz FSB/2x4MB Cache
ASUS® P5B DELUXE
4096 MB CORSAIR XMS2 800MHz
250GB SERIAL ATA II HDD
320MB GEFORCE 8800GTS

the probs is i can get the net connection but i cannot get my email accout and my computer setting up ....also i get the service is broadband not that inconvinece phone to VM again demand that pin number which support to be sent it to me...and solve that problem i got....did ask few of my friend they all have BT broadband load in the CD that is it go to surf...but VM give you that CD is no compatible with vista....that is the problem started....
have be asking some one in town today....they tooo have a very bad with VM....some have cancelling the day they install ...some now tie up a year longer...that just show you .......all ahve want it broadband connection....simple thing like that VM cannot deliver.......dont blame BIll Gate...vista out of 6 month ago....surelly that company can make the whole system work with vista.....if BT can do it why not VM.....
now VM will carry my bad image of my mouth of word..............

the set up disk that comes with the install is for xp set up not vista, once you have been installed connect the ethernet cable and ring VM tell them you are setting up account on a vista machine and they WILL be able to talk you through set up in minutes as long as you have your account details (usually sent in a letter prior to install by the engineer) and modem mac code this is all it took to get me up and running.

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Dave
Vista Ultimate 64 bit User!

Intel E8400@3.6ghz,
4gig Corsair pc6400 ram,
abit IP35 mobo, 650w xclio psu,
Nvidia 9600GT Sonic 512mb.

thank doodle is not as easy as you sat that you try to rang to teachnical department is a different story.....

Hi.

Ihad a Motorola Surfboard 5100 modem which works ok with Virgin and then had a Scientific Atlanta 2100 which also works ok.

Use ethernet.Connect the modem but not to power,connect power and it will load uop ok.

On Vista if u try to set it up,it guides you and finds the details for you

Yes I was surprised how easy it was to get on line,and I'm a beginner

Gerry

hello i i have virginmedia broadband i am using ethernet connection dont use usb anyway it is slow unrealible and no support for vista

 

Can also confirm had Virgin Media connected in seconds using ethernet on new Dell PC with Vista Home Prem.

However, wouldn't have known "how too" without visiting this site first!!  Virgin aren't exactly forthcoming with this essential advice.

I am coming to the end of my rope with VM and their inability to assist with my connection to the internet.  I wasn't warned by the sales team that I would have problems connecting with Windows Vista..... anyway, it's been 17 hours later and I'm still not up and running after following their "four easy steps" (which is actually 5 in the booklet).

 One of my main problems is that I cannot connect to a 090-number in order to call their help line (due to my mobile phone provider) and I've tried a phone card, but this won't allow it either.  Apparently, VM cannot connect to this number either, because it's a premium rate number.

Since the engineer came to perform the connection, I have been attempting to set-up the broadband on my Windows Vista laptop. After first trying the supplied CD I have also tried the online installation from ttps://autoreg.autoregister.net

The connection to the autoregister server appears to be extremely slow and unreliable. I keep getting error messages saying that the pages cannot be displayed. I have tried all the recommended steps to resolve this including powering off the router and restarting my laptop.  After many attempts, it finally came up with my user name, password, email, webpage and then it says it is at the final step to getting connnect and......wait......page cannot be displayed.

I went back to the start of autoregister and it now says that I am registered.  However - when I try the internet (google, bbc) it won't connect.  It is "currently online, but not responding to connection attempts at this time.  Windows Firewall on this computer is correctly configured to allow this connection.  There is a remote firewall preventing this connection, contact your internet provider to allow through TCP port 80".

Is anyone else having similar problems or had these problems resolved?? I would be so so so very grateful if you could let me know how it was resolved - especially if it does not mean ringing their support staff.

Cheers!

hi there

i have had ntl/virgin for about 6 years

ihave two desktop wired to broad band runing xp two wireless one running xp

the other running vista ultimate have had no problems at all as for

msn messenger i think some ones pulling you leg

I've been with NTL (now Virgin, cable) for the past 3 years, the modem (ethernet) they gave me back then is the same one I'm using now. I've been using XP all the time and just this month I have upgraded to Vista, everything's been fine so far. I cant say anything about msn, as I've been with Yahoo and YM and that works fine as well, Skype works fine too!

Hi,

Anyone know if it's possible to get the VM broadband running through a USB connection with the Ambit modem?? I am well aware that ethernet is the better type of connection but the Ambit modem I'm trying to set up with Vista is faulty and it won't work with an ethernet connection. I am going to hopefully get a replacement from VM but in the meantime, could do with a connection.

Thanks

 

I agree with jigners....I have been with Telewest & then virgin since the beginning & have had absolutely no issues whatsoever....When connecting via ethernet, the box just connects to their service, no drivers required....

 

 

I've got Vista Home Premium and Virgin Broadband with no problems at all. I have a Netgear Router which Virgin supplied and it is a USB connection. I have a desktop PC and a laptop working wirelessly with no problems.